Customer Service & Service Coordination Specialist

CarMax; Las Vegas (NV); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Benefits program

Job summary

CarMax, the nation’s largest retailer of used cars, is seeking a Customer Advisor in Las Vegas to deliver an exceptional customer experience. You will liaise between customers and technicians, create and review repair orders, and assist with ESP approvals while handling payments and maintaining safety standards.

Join a Fortune 100 Best Company to Work For and grow your career in a fast-paced, customer-focused environment with opportunities to expand your skillset and contribute to a transparent

Qualifications

• Exceptional communication and interpersonal skills, both in person and over the phone.
• Strong customer service focus, consistently providing an iconic customer experience.
• Ability to read, interpret, and maintain accurate records using intermediate computer skills.

Responsibilities

• Deliver outstanding customer service by greeting all service customers warmly and professionally.
• Manage service communications by assisting with incoming calls and providing timely updates on vehicle status.
• Create and process repair orders accurately, ensuring proper routing to technicians, and review and finalize repair documentation for accuracy before invoicing
• Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
• Handle service payments and cash management with precision and integrity.
• Balance multiple priorities in a high-energy environment while ensuring customer concerns are resolved promptly.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Communication skills

Customer service

Record keeping

Cross-department collaboration

Multi-tasking

Job description

CarMax, the nation’s largest retailer of used cars, is seeking a Customer Advisor in Las Vegas to deliver an exceptional customer experience. You will liaise between customers and technicians, create and review repair orders, and assist with ESP approvals while handling payments and maintaining safety standards.

Join a Fortune 100 Best Company to Work For and grow your career in a fast-paced, customer-focused environment with opportunities to expand your skillset and contribute to a transparent