Customer Service - Self Storage Manager

Public Storage; Trenton (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

Public Storage is seeking a Property Manager to work at multiple locations, interacting with customers to assess storage needs and propose solutions. You will be responsible for daily inspections, ensuring units are ready to rent, and promoting packing and moving supplies.

Responsibilities also include handling cash, deposits, and staying on top of customer payments with reminders as needed. A valid driver's license and mobility between sites are required.

Qualifications

• Experience in customer service oriented sales environments such as retail, restaurant, fast food or other service-based roles.

Responsibilities

• Conduct daily inspections of storage units to confirm inventory and readiness for rental.
• Assess customer storage needs and recommend suitable solutions, including packing and moving supplies.
• Handle cash drawers and perform bank deposits as part of daily operations.
• Keep customers informed about payments, send reminders, and perform collection calls when needed.

Skills

Customer service

Sales experience

Driving required

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience:

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation:

Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)