Customer Service - Self Storage Manager

Public Storage; Town of Pelham (NY); On-site; USD 48,000 - 76,000; Full time

Job summary

Public Storage is seeking a Property Manager to work across multiple sites, combining independent work with strong customer service and sales. You will assess storage needs, suggest packing supplies, and help customers choose optimal solutions.

Daily duties include unit inspections, payment reminders, cash handling, and occasional travel between facilities using your own vehicle. A valid driver's license is required with mileage reimbursement available.

Qualifications

• Experience in customer service centered sales environments.
• Ability to educate customers on storage needs and pricing.
• Excellent communication and problem-solving skills.

Responsibilities

• Assess storage needs and suggest packing and moving supplies.
• Perform daily unit inspections to ensure inventory readiness.
• Audit cash drawers and handle bank deposits.
• Assist customers with payments and make reminder/collection calls when required.
• Travel between locations using own vehicle; mileage reimbursement provided.

Skills

Customer service

Sales experience

Communication

Multi-location travel

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)