Customer Service - Self Storage Manager

Public Storage; Lafayette (CO); On-site; USD 40,000 - 68,000; Full time

Job summary

Public Storage in Lafayette, CO seeks a Property Manager to work independently at multiple locations, assessing storage needs and guiding customers through rentals and supplies.

Daily inspections, cash handling, payments follow-ups, and travel between sites are core duties, requiring strong customer service and reliability.

Qualifications

• Experience in customer-service oriented sales environments such as retail or food service.
• Strong communication and interpersonal skills.
• Ability to manage payments and convey information clearly.

Responsibilities

• Assess customer storage needs and guide selections, including packing supplies.
• Inspect storage units daily to ensure inventory and readiness to rent.
• Audit cash drawers and perform bank deposits as part of daily duties.
• Assist customers with payments, reminders, and collections when needed.

Skills

Customer service

Sales experience

Communication

Reliability

Cash handling

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation

Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)