Customer Service - Self Storage Manager

Public Storage; Painesville (OH); On-site; USD 34,000 - 48,000; Full time

Job summary

Public Storage is seeking a Property Manager to operate across multiple locations, balancing independent work with customer service excellence. You will assess storage needs, upsell supplies, inspect units daily, and manage cash handling activities to keep spaces ready for rent.

The role involves walking and outdoor work as needed, with emphasis on maintaining payments and assisting customers, while ensuring curb appeal and clean facilities across locations.

Qualifications

• Experience in customer service centric sales environments.
• Ability to assess customer storage needs and upsell packing supplies.
• Must be able to perform routine inspections and maintain cash handling duties.

Responsibilities

• Assess customer storage needs and suggest appropriate solutions including packing and moving supplies.
• Perform daily storage unit inspections to confirm inventory and readiness for rental.
• Audit cash drawers and make bank deposits; assist with payments reminders and collections as needed.

Skills

Customer service

Sales

Cash handling

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience:

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation:

Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)