Customer Service - Self Storage Manager

Public Storage; Kirkland (WA); On-site; USD 52,000 - 70,000; Full time

Job summary

Public Storage is seeking a Property Manager to work independently across multiple facilities, assessing customer storage needs and driving occupancy by recommending packing and moving supplies. You will perform daily unit inspections to confirm inventory and ensure spaces are ready to rent.

Responsibilities include auditing cash drawers, making bank deposits, and helping customers stay current with payments, including reminder and collection calls when required.

Qualifications

• Experience in customer service oriented sales environments.
• Background in retail, restaurant, or service industries is acceptable.

Responsibilities

• Assess storage needs and suggest packing/moving supplies.
• Perform daily unit inspections to ensure availability and readiness.
• Audit cash drawers and make bank deposits as part of daily duties.
• Keep customers current on payments and make reminder/collection calls when needed.
• Travel between locations using own vehicle (mileage reimbursement available).

Skills

Customer service

Sales experience

Cash handling

Communication skills

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation

Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)