Customer Service - Self Storage Manager

Public Storage; Herndon (VA); Hybrid; USD 42,000 - 70,000; Full time

Job summary

Public Storage is seeking Property Managers to work independently across multiple locations in Virginia. You'll assess customer storage needs, suggest packing and moving supplies, and help ensure spaces are ready to rent.

Daily tasks include inspecting units, auditing cash drawers, processing deposits, and keeping accounts current with payments. A valid driver’s license and access to your own vehicle are required to travel between sites.

Qualifications

• Experience in customer service centered sales environments.
• Ability to upsell packing and moving supplies.
• Familiarity with handling payments and deposits.

Responsibilities

• Work independently at multiple locations to maintain operations.
• Assess customer storage needs and suggest packing/moving supplies.
• Perform daily storage unit inspections to confirm availability.
• Audit cash drawers and process bank deposits.
• Keep customers current with payments and perform reminders/collections as needed.

Skills

Customer service

Sales

Cash handling

Inventory management

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)