Customer Service - Self Storage Manager

Public Storage; Loveland (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Public Storage seeks a Property Manager who can operate independently across multiple locations and serve customers with storage solutions.

You will assess customer storage needs, walk through units, suggest packing and moving supplies, perform daily inspections to ensure inventory is ready to rent, and handle cash drawers and deposits. You’ll also support payment reminders and minimal collections as needed.

Qualifications

• Experience in customer service focused sales environments.
• Ability to move between different locations and adapt to varying customer needs.

Responsibilities

• Assist customers by assessing storage needs and making recommendations.
• Sell packing and moving supplies as appropriate.
• Perform daily inspections to confirm inventory and space readiness for rent.
• Audit cash drawers and handle bank deposits as part of daily operations.
• Assist customers with payments and perform reminder/collection calls when required.

Skills

Customer service

Sales oriented

Attention to detail

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation

Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)