Customer Service - Self Storage Manager

Public Storage; Hamilton (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Public Storage seeks a reliable Property Manager to work across multiple locations. You will assess customer storage needs, upsell packing supplies, and perform daily inspections to ensure units are ready to rent.

You will also audit cash drawers, process deposits, and assist customers with payments while making courteous reminders when needed. A valid driver's license is required to travel between sites.

Qualifications

• Experience in customer service oriented sales environments.
• Ability to assess customer storage needs and upsell packing supplies.
• Willingness to perform regular unit inspections and cash handling.

Responsibilities

• Assess customer storage needs and suggest solutions including packing supplies.
• Conduct daily storage unit inspections to ensure inventory ready to rent.
• Audit cash drawers and perform bank deposits.
• Assist customers with payments and make reminder/collection calls when needed.

Skills

Customer service

Sales

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation

Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)