Customer Service - Self Storage Manager

Public Storage; Arlington (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Public Storage in Arlington is seeking a Property Manager who can work independently at multiple locations, assess customer storage needs, and upsell packing supplies.

The role includes daily inspections, cash handling, and keeping customers current with payments, including reminder calls. Valid driver’s license and reliable vehicle are required to travel between sites.

Qualifications

• Experience in customer service centered sales environments such as retail, restaurant, or other service-based companies.

Responsibilities

• Assess customer storage needs and suggest packing and moving supplies.
• Work independently at multiple locations.
• Perform daily storage unit inspections to confirm inventory and availability.
• Audit cash drawers and handle bank deposits.
• Assist customers with payments and make reminder/collection calls when required.

Skills

Customer service

Sales

Communication

Multi-location availability

Cash handling

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation

Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)