Customer Service & Scheduling Specialist - Home Services

Stansac; Austin (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Weekly Paycheck

Performance Bonus Opportunities

Company-Provided Vehicle & Fuel Card

Free Uniforms

401(k) Match & Health Benefits

Short & Long-Term Disability + Life Insurance

Paid Time Off (PTO)

Employee Assistance Program

Job summary

A leading service provider in Austin is seeking a customer service representative to manage inbound and outbound calls. Responsibilities include converting inquiries into scheduled appointments and resolving customer concerns. Candidates should possess excellent communication skills and be self-motivated. A high school diploma is required, and associated experience is a plus. This position offers a supportive environment with various benefits.

Qualifications

• Must be able to handle high-volume inbound calls professionally.
• Ability to convert inquiries into scheduled service appointments.
• Must resolve customer concerns with professionalism.

Responsibilities

• Handle high-volume inbound calls and convert inquiries into appointments.
• Make outbound calls to schedule and confirm appointments.
• Collaborate with teams to avoid scheduling errors.

Skills

Excellent verbal and written communication skills

Positive, professional, and friendly demeanor

Strong problem-solving and multitasking abilities

Self-motivated, organized, and team-oriented

Education

High school diploma or equivalent (Associate’s or higher a plus)

Job description

A leading service provider in Austin is seeking a customer service representative to manage inbound and outbound calls. Responsibilities include converting inquiries into scheduled appointments and resolving customer concerns. Candidates should possess excellent communication skills and be self-motivated. A high school diploma is required, and associated experience is a plus. This position offers a supportive environment with various benefits.