Home Services Scheduling & Customer Support Specialist

Champion AC; Bulverde (TX); On-site; USD 25,485 - 34,440; Full time

Job summary

Champion Home Services in Bulverde, TX is seeking a friendly Customer Service Representative to handle inbound calls, book appointments, and assist customers with ETA and promos. You will maintain accurate profiles and respond to texts/chats, contributing to a positive customer experience.

Ideal candidates bring prior call center or customer service experience, strong attention to detail, teamwork, and integrity. A background check and drug screen are required; ServiceTitan experience is a plus.

Qualifications

• Experience in customer service or call center environments.
• Strong attention to detail and accuracy.
• Ability to work as part of a team and maintain a positive attitude.

Responsibilities

• Handle inbound customer service calls and booking tasks.
• Provide accurate ETAs and deescalate concerns.
• Manage text and chat engagements with customers and update profiles.

Skills

Customer service

Call center

Detail-oriented

Team player

Honesty

Job description

Champion Home Services in Bulverde, TX is seeking a friendly Customer Service Representative to handle inbound calls, book appointments, and assist customers with ETA and promos. You will maintain accurate profiles and respond to texts/chats, contributing to a positive customer experience.

Ideal candidates bring prior call center or customer service experience, strong attention to detail, teamwork, and integrity. A background check and drug screen are required; ServiceTitan experience is a plus.