Customer Service & Scheduling Specialist

Rollins Inc.; Chesapeake (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Employee stock purchase plan

Paid time off

Paid holidays

Tuition reimbursement

Dependent scholarship awards

Job summary

Forrest Powered by HomePro in Chesapeake, VA is seeking a Customer Service Specialist to help customers with a service mindset and accountability to a team that relies on you.

You will field calls, schedule visits, navigate systems to track routes, and maintain accurate customer records while delivering friendly, efficient service. The role is onsite during normal business hours with comprehensive benefits and growth opportunities.

Qualifications

• Previous customer service or sales experience preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Field incoming requests and schedule service visits.
• Maintain efficient routes to reduce drive time.
• Coordinate service and resolve issues to support customer satisfaction.
• Safeguard customer privacy and proprietary information.
• Answer calls and follow up on appointments.
• Update customer data accurately in the system.

Skills

Customer service

Sales experience

Communication

Time management

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Forrest Powered by HomePro in Chesapeake, VA is seeking a Customer Service Specialist to help customers with a service mindset and accountability to a team that relies on you.

You will field calls, schedule visits, navigate systems to track routes, and maintain accurate customer records while delivering friendly, efficient service. The role is onsite during normal business hours with comprehensive benefits and growth opportunities.