Service Writer

FleetPride, Inc.; Bemidji (MN); On-site; USD 17,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401k

Paid time off

Holidays

Monthly bonuses

Job summary

FleetPride, the nation's largest aftermarket distributor of heavy-duty truck and trailer parts, is seeking an organized Office Administrator to support service operations. You will handle invoicing, order tracking, scheduling repairs, and processing payments, while communicating with customers, technicians, and suppliers.

Proficiency with Google Sheets and Excel is preferred. This role involves maintaining records, clerical tasks, and contributing to a dynamic shop environment.

Qualifications

• Strong verbal and written communication skills.
• Proven customer service abilities.
• Good organizational and multitasking capabilities.

Responsibilities

• Answer phones, direct calls and take messages.
• Prepare invoices and open repair orders, reports and memos.
• Schedule repairs and coordinate road calls with technicians.
• Process payments (credit card, cash, and accounts) and monitor customer accounts.
• Maintain filing, inventory, and basic bookkeeping records.

Skills

Communication

Customer service

Organization

Education

High school diploma

Tools

G-Suite

Excel

Word

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business!

DUTIES & RESPONSIBILITIES

• Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, address complaints.
• Support Service Manager and Technicians with daily needs.
• Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using google sheets, Excel spreadsheet.
• Determine the status of the customer account and any payment needs prior to scheduling the work.
• Answer telephones, direct calls and take messages.
• Obtain authorization for all credit card payments and process credit card, cash, and charge account payments.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Estimate, schedule and invoice repairs in a knowledgeable manner Coordinate road call requirements.
• Follow up to be sure work is performed in a timely manner.
• Control cost, issue Purchase orders and make all required arrangements to facilitate the road call.
• Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• Responsible for cash drawer/petty cash.
• Maintain a clean and organized office area.

EDUCATION & TRAINING

• High school diploma

KNOWLEDGE & EXPERIENCE

• This requires a firm mechanical understanding of trucks and trailers.
• Average PC skills are required.
• G-Suite, Excel, word preferred.

SKILLS & ABILITIES

• The ability to communicate the work performed in a knowledgeable and detailed manner.
• Strong written and verbal communication.
• Proven customer service Ability to sell FleetPride products and Services.

WORKING CONDITIONS

Work Environment The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise.

The annualized pay ranges vary based on work location. The salary range for this position is $12.00 – $27.00 per hour, based on experience, skills, and qualifications.

• Additional Compensation: This position may be eligible for monthly bonuses.
• Benefits: In addition to base pay, this position is eligible for benefits such as health insurance, dental, vision, 401k, life and AD&D, paid time off, holidays.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. Headquartered in Irving, TX, FleetPride is the nation’s largest distributor of heavy duty parts and service in the independent heavy duty aftermarket. FleetPride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them. We also offer heavy duty expertise with some of the best and brightest people in the industry. FleetPride offers career opportunities for self-motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.