Customer Service & Scheduling Coordinator

1-800 Hansons LLC; Troy (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Weekly pay via direct deposit

Health benefits

401k with company match

Paid time off

Holiday pay

Career development tools

Referral bonuses

Employee discounts

Friends & Family discounts

Culture committees

Job summary

1-800 Hansons LLC is seeking a Customer Service Coordinator to support our Service Team in Troy, MI. You will act as the bridge between customers and service technicians, handling post-installation requests promptly and professionally.

We offer training, opportunities to advance into leadership or operations roles, and a range of benefits including health coverage, a 401k match, and paid time off. Join a collaborative team committed to long-term careers.

Qualifications

• High school diploma or GED.
• 1+ year of customer service, administrative, or coordination experience.
• Strong communication and organizational skills.
• Ability to multitask and stay composed in a fast-paced environment.
• Basic computer skills, including familiarity with MS Office.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the main point of contact for incoming customer service requests, ensuring prompt and professional follow-up.
• Respond to service tickets so customers are kept informed and confident their needs are being addressed.
• Schedule and coordinate service technicians, prioritizing by area and urgency to maximize efficiency.
• Assist walk-in customers and handle their needs on the spot with a solutions-first mindset.
• Collaborate with internal teams to resolve issues quickly and ensure a positive post-installation experience.
• Build a thorough understanding of Hansons products to confidently answer customer questions.

Skills

Customer service experience

Communication skills

Organizational skills

MS Office familiarity

Education

High school diploma or GED

Tools

MS Office

Job description

1-800 Hansons LLC is seeking a Customer Service Coordinator to support our Service Team in Troy, MI. You will act as the bridge between customers and service technicians, handling post-installation requests promptly and professionally.

We offer training, opportunities to advance into leadership or operations roles, and a range of benefits including health coverage, a 401k match, and paid time off. Join a collaborative team committed to long-term careers.