Customer Service Representative

The Shield Co Management, LLC; Miami (FL); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Paid time off

Medical, dental, and vision insurance

401(k) with match

Employee Assistance Program (EAP)

Health Savings Account (HSA)

Disability and life insurance

Wellness resources

Virtual care access

Résumé du poste

The Shield Co. Management, LLC is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries, scheduling, and coordinating communication across teams.

Responsibilities include logging records, supporting technician schedules, and ensuring timely follow-up. The role emphasizes accuracy, communication, and proactive problem-solving in a fast-paced environment.

Qualifications

• 6+ months of customer service experience or conflict resolution.
• Strong communication skills for client interaction.
• High School Diploma or GED preferred.

Responsabilités

• Deliver proactive customer service via phone, email, and messaging platforms, addressing inquiries and resolving issues promptly.
• Schedule pest control services and coordinate 4-point home inspections with Branch Sales Professionals for existing customers.
• Maintain accurate records by logging customers, technicians, and management communications in internal systems with timely follow-up.
• Monitor appointment schedules and support adherence to service completion.

Connaissances

Customer service

Communication

Formation

High School Diploma or GED

Description du poste

Customer Service Representative

5101 NW 21st Ave Broward County, Florida 33309

Position Summary

The Customer Service Representative (CSR) is the primary point of contact for customers, handling service inquiries, scheduling appointments, and coordinating communication across teams. This role supports efficient daily operations through customer service, accurate recordkeeping, and technician schedule management.

Responsibilities

• Deliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issues in a timely manner.
• Schedule new and recurring pest control services and coordinate 4-point home inspections with Branch Sales Professionals for existing customers.
• Maintain accurate records by logging and managing customers, technician, and management communications within internal systems, ensuring timely follow-up and documentation.
• Monitor customer appointment schedules and proactively support appointment adherence and service completion.

Qualifications and Requirements

• 6+ months of customer service experience and/or conflict resolution, including phone, email, and SMS communication.
• Strong communication skills to interact with clients and provide customer service.
• High School Diploma or GED, preferred.

Why Work for EcoShield Pest Solutions?

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family.

We’re committed to providing resources that make life easier, so you can focus on doing your best work and building a meaningful career.

Compensation and Benefits

Base pay is one part of our total compensation package. The base pay for this position is $18.00 per hour.

• Weekly Pay – get paid every Friday!
• Paid sick and vacation time along with 10 company-paid holidays.
• Comprehensive benefits package including medical, dental, and vision options.
• 401(k) with a competitive match.
• Access to the Employee Assistance Program (EAP).
• Discounted pest control services for employees and their friends and family.
• Health Savings Options – HSA plans with tax advantages to maximize your healthcare dollars.
• Income Protection – Short- and long-term disability and life insurance options.
• Wellness & Mental Health Support – Employee Assistance Program and wellness resources.
• Flexible Care Access – Virtual care options for convenient, on-demand support.
• Growth & Stability – A company that invests in your long‑term success.

Physical Demands

• Requires prolonged periods of sitting at a desk or workstation.
• Frequent use of hands and fingers for typing and using a computer mouse.
• Occasionally lift and carry office materials or supplies up to 25 pounds.
• Requires clear vision for reading documents, computer screens, and other office materials.
• Work is inside a climate-controlled office with quiet to moderate noise level.

The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.

EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.