Customer Service & Scheduling Coordinator

Appliance Marshall Repair; Cary (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Vision insurance

Job summary

Appliance Marshall Repair in Cary, IL is seeking a friendly Customer Service Coordinator to be the welcoming voice and backbone of our growing team. You will connect customers with repair solutions and keep technicians and operations running smoothly in a fast-paced environment.

The role requires strong communication, scheduling coordination, and the ability to handle multiple tasks while maintaining customer-first service.

Qualifications

• 1+ years of experience in customer service, dispatch, or administrative coordination
• Strong verbal and written communication skills
• Proficiency with scheduling software, CRM tools, or similar platforms
• Ability to multitask and prioritize in a high-volume, fast-paced environment
• Friendly, patient, and professional demeanor with a customer-first attitude
• Basic computer skills including Microsoft Office or Google Workspace
• Experience in home services, appliance repair, or trades industry is a plus

Responsibilities

• Answer inbound customer calls, emails, and inquiries regarding appliance repair services
• Schedule and coordinate service appointments between customers and field technicians
• Maintain accurate customer records and service histories in the scheduling system
• Follow up with customers on appointment confirmations, status updates, and completed repairs
• Process work orders, invoices, and basic billing transactions
• Handle customer concerns and complaints with professionalism and a solutions-first mindset
• Support dispatch operations by communicating technician availability and routing updates

Skills

Customer service

Verbal communication

Written communication

Multitasking

Customer-first mindset

Microsoft Office / Google Workspace

Tools

Scheduling software

CRM tools

Google Workspace

Microsoft Office

Job description

Appliance Marshall Repair in Cary, IL is seeking a friendly Customer Service Coordinator to be the welcoming voice and backbone of our growing team. You will connect customers with repair solutions and keep technicians and operations running smoothly in a fast-paced environment.

The role requires strong communication, scheduling coordination, and the ability to handle multiple tasks while maintaining customer-first service.