Customer Service Coordinator

Appliance Marshall Repair; Cary (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Vision insurance

Job summary

Appliance Marshall Repair in Cary, IL is seeking a friendly Customer Service Coordinator to be the welcoming voice and backbone of our growing team. You will connect customers with repair solutions and keep technicians and operations running smoothly in a fast-paced environment.

The role requires strong communication, scheduling coordination, and the ability to handle multiple tasks while maintaining customer-first service.

Qualifications

• 1+ years of experience in customer service, dispatch, or administrative coordination
• Strong verbal and written communication skills
• Proficiency with scheduling software, CRM tools, or similar platforms
• Ability to multitask and prioritize in a high-volume, fast-paced environment
• Friendly, patient, and professional demeanor with a customer-first attitude
• Basic computer skills including Microsoft Office or Google Workspace
• Experience in home services, appliance repair, or trades industry is a plus

Responsibilities

• Answer inbound customer calls, emails, and inquiries regarding appliance repair services
• Schedule and coordinate service appointments between customers and field technicians
• Maintain accurate customer records and service histories in the scheduling system
• Follow up with customers on appointment confirmations, status updates, and completed repairs
• Process work orders, invoices, and basic billing transactions
• Handle customer concerns and complaints with professionalism and a solutions-first mindset
• Support dispatch operations by communicating technician availability and routing updates

Skills

Customer service

Verbal communication

Written communication

Multitasking

Customer-first mindset

Microsoft Office / Google Workspace

Tools

Scheduling software

CRM tools

Google Workspace

Microsoft Office

Job description

Benefits:

• 401(k) matching


• Company parties


• Competitive salary


• Dental insurance


• Health insurance


• Vision insurance

About the Role:

Appliance Marshall Repair is looking for a friendly and organized Customer Service Coordinator to be the welcoming voice and backbone of our growing team in Cary, IL. In this role, you\'ll connect customers with the repair solutions they need while keeping our technicians and operations running smoothly. If you love helping people and thrive in a fast-paced environment, this is the opportunity for you!

Responsibilities:

• Answer inbound customer calls, emails, and inquiries regarding appliance repair services


• Schedule and coordinate service appointments between customers and field technicians


• Maintain accurate customer records and service histories in the scheduling system


• Follow up with customers on appointment confirmations, status updates, and completed repairs


• Process work orders, invoices, and basic billing transactions


• Handle customer concerns and complaints with professionalism and a solutions-first mindset


• Support dispatch operations by communicating technician availability and routing updates

Requirements:

• 1+ years of experience in customer service, dispatch, or administrative coordination


• Strong verbal and written communication skills


• Proficiency with scheduling software, CRM tools, or similar platforms


• Ability to multitask and prioritize in a high-volume, fast-paced environment


• Friendly, patient, and professional demeanor with a customer-first attitude


• Basic computer skills including Microsoft Office or Google Workspace


• Experience in home services, appliance repair, or trades industry is a plus

About Us:

Appliance Marshall Repair has been a trusted name in appliance repair services for the Cary, IL community, delivering reliable and efficient solutions for households that depend on us. Our customers keep coming back because of our honest pricing, skilled technicians, and commitment to getting the job done right the first time. Our team enjoys a supportive work culture where every role matters and great work is recognized.