Customer Service Representative

The Shield Co Management, LLC; Detroit (MI); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Weekly pay

Employee Assistance Program

Employee pest control discount

Job summary

The Shield Co. Management, LLC is seeking a Customer Service Representative (CSR) to be the primary point of contact for customers, handling inquiries, scheduling appointments, and coordinating communication across teams.

This role supports efficient daily operations through customer service, accurate recordkeeping, and technician schedule management, contributing to a smooth, customer-focused workflow.

Qualifications

• Minimum 6 months of customer service experience and/or conflict resolution, including phone, email, and SMS communication.
• Strong communication skills to interact with clients and provide customer service.
• High School Diploma or GED, preferred.

Responsibilities

• Deliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issues in a timely manner.
• Schedule new and recurring pest control services and coordinate 4-point home inspections with Branch Sales Professionals for existing customers.
• Maintain accurate records by logging and managing customers, technician, and management communications within internal systems, ensuring timely follow-up and documentation.
• Monitor customer appointment schedules and proactively support appointment adherence and service completion.

Skills

Customer service

Conflict resolution

Communication skills

Education

High School Diploma or GED

Job description

Position Summary

The Customer Service Representative (CSR) is the primary point of contact for customers, handling service inquiries, scheduling appointments, and coordinating communication across teams. This role supports efficient daily operations through customer service, accurate recordkeeping, and technician schedule management.

Responsibilities

• Deliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issues in a timely manner.
• Schedule new and recurring pest control services and coordinate 4-point home inspections with Branch Sales Professionals for existing customers.
• Maintain accurate records by logging and managing customers, technician, and management communications within internal systems, ensuring timely follow-up and documentation.
• Monitor customer appointment schedules and proactively support appointment adherence and service completion.

Qualifications and Requirements

• Minimum 6 months of customer service experience and/or conflict resolution, including phone, email, and SMS communication.
• Strong communication skills to interact with clients and provide customer service.
• High School Diploma or GED, preferred.

Compensation and Benefits

• Base pay range $16.00 - $18.00 per hour.
• Weekly pay: paid every Friday.
• Paid sick and vacation time along with 10 company-paid holidays.
• Comprehensive benefits package including medical, dental, and vision options.
• 401(k) with a competitive match.
• Access to the Employee Assistance Program (EAP).
• Discounted pest control services for employees and their friends and family.

Physical Demands and Working Requirements

Requires prolonged periods of sitting at a desk or workstation; frequent use of hands and fingers for typing and using a computer mouse; occasionally lift and carry office materials or supplies up to 25 pounds. Requires clear vision for reading documents, computer screens, and other office materials. Work is inside a climate-controlled office with quiet to moderate noise level.

EEO Statement

The Shield Co. Management, LLC is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.