Customer Service & Sales Support Specialist

ADP, Inc.; Roscoe Township (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid holidays

Paid time off

Short-term and long-term disability

Health savings account (HSA)

Flexible spending account (FSA)

Employee referral program

Job summary

American Aluminum Extrusion is seeking a Customer Service Representative to serve as a primary contact for customers, coordinate sales orders from entry through shipment, and maintain accurate records. This full-time role in Illinois emphasizes building relationships, providing responsive support, and working with internal teams to meet customer needs in a manufacturing setting.

Ideal candidates have strong communication, sales awareness, and proficiency with Microsoft Office, with a track

Qualifications

• Strong verbal and written communication.
• Excellent customer service and relationship-building abilities.
• Sales experience and the ability to recognize new opportunities.
• Strong organizational and time-management skills.
• Ability to remain flexible, professional, and effective in a fast-paced environment and under pressure.
• Proficiency in Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Manage customer accounts and maintain accurate records of interactions, inquiries, complaints, transactions, and resolutions.
• Build with new and existing customers.
• Make outbound calls to promote products, reconnect with previous customers, and identify sales opportunities.
• Work with internal departments to communicate and resolve customer needs.
• Crosstrain and assist with other duties assigned.
• Manage multiple tasks and deadlines while providing professional service.

Skills

Verbal communication

Written communication

Customer service

Sales-oriented

Organization and time management

Adaptability

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

American Aluminum Extrusion is seeking a Customer Service Representative to serve as a primary contact for customers, coordinate sales orders from entry through shipment, and maintain accurate records. This full-time role in Illinois emphasizes building relationships, providing responsive support, and working with internal teams to meet customer needs in a manufacturing setting.

Ideal candidates have strong communication, sales awareness, and proficiency with Microsoft Office, with a track