Manufacturing Customer Success & Sales Support

Hydro Extrusion USA, LLC; Saint Augustine (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Retirement Plan with Company Match

Education Assistance

Bonus Plan Eligibility

Parental Leave

Job summary

Hydro Extrusions USA, LLC in St. Augustine, FL is seeking a detail-oriented Customer Service Representative to manage client relationships and ensure smooth order-to-delivery processes within a manufacturing environment.

You will coordinate between customers, production, sales and logistics, provide accurate product information, resolve issues promptly, and uphold service quality in a fast-paced setting. Three years in sales or customer service in manufacturing, and proficiency with SAP and MS

Qualifications

• Minimum 3 years in sales or customer service in manufacturing or similar environment.
• Strong communication and organizational skills.
• Proficient with SAP, MS Office and credit portal.

Responsibilities

• Manage customer orders from inquiry to delivery.
• Act as liaison between customers, production, sales and logistics.
• Provide accurate product information and respond to inquiries.
• Process credits, returns and complaints.
• Maintain accurate records and 99% data accuracy.
• Support price and profitability discussions with pricing knowledge.
• Collaborate with managers to expedite customer requirements.

Skills

Customer service

Sales

Communication

Teamwork

Microsoft Office

SAP

Analytical skills

Education

BA/BS preferred

Tools

SAP

Microsoft Office

Credit Portal

Job description

Hydro Extrusions USA, LLC in St. Augustine, FL is seeking a detail-oriented Customer Service Representative to manage client relationships and ensure smooth order-to-delivery processes within a manufacturing environment.

You will coordinate between customers, production, sales and logistics, provide accurate product information, resolve issues promptly, and uphold service quality in a fast-paced setting. Three years in sales or customer service in manufacturing, and proficiency with SAP and MS