Customer Service & Sales Support Specialist

American Precast Concrete, Inc; Pomona (CA); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

American Precast Concrete Inc is seeking a friendly, organized Customer Service Representative / Sales Assistant to support customers and the sales team in Pomona, CA. You will be the first point of contact for inquiries, gather project details, and coordinate with sales, estimating, and operations to move opportunities forward.

You will manage quotes, follow-ups, and documentation, helping ensure timely responses and accurate information.

Formación

• Experience in customer service, sales support, office administration, or a similar role.
• Strong verbal and written communication skills.
• Excellent organization, attention to detail, and consistent follow-through.
• A friendly, professional approach to customer relationships.
• Ability to manage multiple inquiries and changing priorities.
• Comfort using email, Microsoft Office, spreadsheets, and CRM software.
• Willingness to learn our products and basic construction terminology.

Responsabilidades

• Answer incoming calls and emails professionally and direct inquiries to the appropriate team member.
• Help customers understand our products, available services, and the next steps for obtaining a quote.
• Gather project details, including location, product interest, approximate quantities, wall height, schedule, and delivery or installation needs.
• Enter and update customer information, project notes, and follow-up activities in our CRM.
• Support the sales team by preparing proposal packages, product information, and customer correspondence using approved templates.
• Follow up on outstanding quotes, requested information, and customer questions.
• Schedule sales calls, appointments, and site visits.
• Receive and organize plans, photos, bid invitations, and other project documents for the estimating team.
• Coordinate order and delivery updates with production, logistics, and installation staff.
• Maintain accurate records of customer communications, commitments, and order changes.
• Handle customer concerns with patience and professionalism, involving management when needed.
• Support outreach campaigns and other sales administrative tasks as assigned.

Conocimientos

Customer service

Sales support

Office administration

Communication

Organization

CRM software

Microsoft Office

Construction basics

Herramientas

CRM software

Microsoft Office

Descripción del empleo

American Precast Concrete Inc is seeking a friendly, organized Customer Service Representative / Sales Assistant to support customers and the sales team in Pomona, CA. You will be the first point of contact for inquiries, gather project details, and coordinate with sales, estimating, and operations to move opportunities forward.

You will manage quotes, follow-ups, and documentation, helping ensure timely responses and accurate information.