Customer Service Representative

Lancaster Water Group; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Lancaster Water Group is hiring a Customer Service Representative to join our family-owned company in an in-office capacity. You will handle phone and email inquiries, provide product information, and resolve customer issues with a focus on high satisfaction.

The role requires a positive attitude, superior communication, and problem-solving skills, with responsibilities spanning order entry, documentation, and collaboration with sales and operations. A competitive benefits package is offered.

Qualifications

• High school diploma or GED required; college degree preferred.
• Two years of direct customer sales experience requested.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Communicate with customers via phone and email.
• Acknowledge and resolve customer issues and questions.
• Provide basic knowledge of Lancaster Water Group products and services.
• Enter orders accurately and efficiently.
• Document customer interactions and transactions.
• Coordinate with sales and operations as needed.
• Provide feedback on process efficiency and promote new products.
• Identify opportunities to generate additional sales.

Skills

Phone communication

Customer orientation

Excellent communication

Presentation skills

Multitasking

Team player

ERP software

Microsoft Office

Attendance record

Education

High school diploma or GED

College degree preferred

Tools

POS experience

ERP software

Job description

Description

Lancaster Water Group, a division of C-B Tool Co., is hiring a Customer Service Representative to join our growing family-owned company. As a Customer Service Representative, you will receive and respond to phone calls and emails providing product and technical information and resolving any emerging problems that our customers might face. This position requires a positive attitude and superior communication and problem-solving skills. We expect high customer service standards, efficient response time, and high customer satisfaction. This position is a full-time, in office role with a competitive benefits package.

Responsibilities

• Responding promptly and professionally to customer inquiries


• Communicating with customers through various channels, mostly phone and email.


• Acknowledging and resolving customer issues and questions


• Basic knowledge of LWG products and services.


• Order entry


• Properly document customer interactions, transactions, comments and issues


• Communicating and coordinating with sales and operations as necessary.


• Providing feedback on the efficiency of the customer service process


• Promoting new products.


• Identifying new sales opportunities.

Skills

• Comfortable, energetic phone skills and active listening


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to manage multiple projects at a time and prioritize.


• Team player who is willing to help out wherever needed


• Experience with computer point of sale and ERP software platforms.


• Proficiency in Microsoft office products, Outlook, Word, Excel specifically.


• Excellent attendance record

Requirements

Minimum Requirements

• High school diploma or GED. College degree preferred.


• Two years’ experience in direct customer sales.