Customer Service & Sales Support Specialist

GOEBEL FIXTURE COMPANY; Mansfield (TX); On-site; USD 37,000 - 130,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

SafetyTest and Equipment in Mansfield, TX is seeking a Customer Service Representative to support customers and the Outside sales team. This full-time role focuses on handling inquiries by telephone and email, resolving routine issues, and coordinating with other departments.

The ideal candidate has 1–3 years of relevant experience, strong communication skills, and proficiency with MS Word, Excel, and email. Compensation includes base pay and benefits such as health insurance and 401(k).

Qualifications

• 1–3 years of relevant customer service experience.
• Strong verbal and written communication skills.
• Ability to work under pressure and manage multiple tasks.
• Proficient with MS Word, Excel, and email.
• Detail-oriented and professional in handling inquiries.
• Comfortable liaising with other departments.

Responsibilities

• Answer customer questions and handle inquiries by phone and email.
• Process payments for cash account customers.
• Research and resolve customer problems and liaise with other departments.
• Provide backup support to sales counter for walk-in and phone inquiries.

Skills

Customer service

Communication

Verbal communication

Written communication

Attention to detail

Work under pressure

Computer literacy

MS Word

Excel

Email

Education

Associate degree

Job description

SafetyTest and Equipment in Mansfield, TX is seeking a Customer Service Representative to support customers and the Outside sales team. This full-time role focuses on handling inquiries by telephone and email, resolving routine issues, and coordinating with other departments.

The ideal candidate has 1–3 years of relevant experience, strong communication skills, and proficiency with MS Word, Excel, and email. Compensation includes base pay and benefits such as health insurance and 401(k).