Customer Service Representative (Sales)

GOEBEL FIXTURE COMPANY; Mansfield (TX); On-site; USD 37,000 - 130,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

SafetyTest and Equipment in Mansfield, TX is seeking a Customer Service Representative to support customers and the Outside sales team. This full-time role focuses on handling inquiries by telephone and email, resolving routine issues, and coordinating with other departments.

The ideal candidate has 1–3 years of relevant experience, strong communication skills, and proficiency with MS Word, Excel, and email. Compensation includes base pay and benefits such as health insurance and 401(k).

Qualifications

• 1–3 years of relevant customer service experience.
• Strong verbal and written communication skills.
• Ability to work under pressure and manage multiple tasks.
• Proficient with MS Word, Excel, and email.
• Detail-oriented and professional in handling inquiries.
• Comfortable liaising with other departments.

Responsibilities

• Answer customer questions and handle inquiries by phone and email.
• Process payments for cash account customers.
• Research and resolve customer problems and liaise with other departments.
• Provide backup support to sales counter for walk-in and phone inquiries.

Skills

Customer service

Communication

Verbal communication

Written communication

Attention to detail

Work under pressure

Computer literacy

MS Word

Excel

Email

Education

Associate degree

Job description

• Location 911 South 5th Avenue,Mansfield, TX, 76063,United States
• Base Pay $37,000.00 - $130,000.00 / Year
• Other Compensation Commission
• Required Degree 2 Year Degree

SafetyTest and Equipment, a nationwide Power utility tooling and PPE provider, is actively seeking a highly motivated and reliable individual to join our sales team as a Customer Service Representative focused on assisting customers and Outside sales team.

This full-time position requires a dedicated individual who possesses excellent communication skills, resilience, & drive to help our sales team succeed. The successful candidate will embody a positive attitude, take pride in their work, and be an integral part of our sales force.

As a Representative - Customer Service, you will respond to customer inquiries by telephone and e-mail to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Requirements

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• 1-3 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally always
• Computer literate, including effective working skills of MS Word, Excel, and e-mail
• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift 8am-5pm
• Monday to Friday

Work Location: In person, in Mansfield, TX daily.