Customer Service & Sales Support

PS WHOLESALE FLOORS LLC; Ridgeland (MS); On-site; USD 35,000 - 55,000; Full time

Job summary

PS Wholesale Floors LLC is seeking an Account Expeditor to support the sales team and ensure orders move smoothly from placement to fulfillment. You will be a primary contact for customers, vendors, and Account Managers, providing order updates and resolving issues in a fast-paced environment.

The role includes front desk, administrative, and showroom duties, greeting visitors, answering calls, and maintaining accurate order information. Strong communication and multitasking are essential.

Qualifications

• Customer service experience is preferred.
• Strong organization and follow-up skills are required.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Review and process customer orders for accuracy and completeness.
• Contact vendors to confirm product availability, order status, and expected fulfillment dates.
• Follow up on open orders, shipments, backorders, and customer requests.
• Communicate order updates and potential issues to customers and Account Managers.
• Assist with resolving order discrepancies, delays, and other customer concerns.
• Provide day-to-day sales support by maintaining accurate and timely order information.
• Greet customers, vendors, and other visitors in a professional and welcoming manner.
• Answer incoming phone calls, assist with general inquiries, and direct calls as appropriate.
• Perform general administrative duties, including data entry, filing, documentation, and recordkeeping.
• Assist with organizing flooring samples and maintaining a clean, professional showroom.

Skills

Customer service

Order management

Administrative support

Communication

Organization

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Account Expeditor is responsible for supporting the sales team and helping ensure customer orders move smoothly from placement through fulfillment. This position serves as an important point of contact for customers, vendors, and Account Managers by providing order updates, following up on product availability, and helping resolve order-related issues.

The ideal candidate is organized, detail-oriented, professional, and comfortable managing multiple priorities in a fast-paced office environment. This role also provides front desk, administrative, and showroom support as needed.

Key Responsibilities

• Review and process customer orders for accuracy and completeness.

• Contact vendors to confirm product availability, order status, and expected fulfillment dates.

• Follow up on open orders, shipments, backorders, and customer requests.

• Communicate order updates and potential issues to customers and Account Managers.

• Assist with resolving order discrepancies, delays, and other customer concerns.

• Provide day-to-day sales support by maintaining accurate and timely order information.

• Greet customers, vendors, and other visitors in a professional and welcoming manner.

• Answer incoming phone calls, assist with general inquiries, and direct calls as appropriate.

• Perform general administrative duties, including data entry, filing, documentation, and recordkeeping.

• Assist with organizing flooring samples and maintaining a clean, professional, and customer-ready showroom.

• Support other office and operational needs as necessary to help maintain an efficient workflow.

Qualifications

• High school diploma or equivalent required; additional education preferred.

• Previous experience in customer service, sales support, order management, or administrative work preferred.

• Strong verbal and written communication skills.

• Excellent organization, follow-up, and attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Comfortable using computers and technology, with the aptitude and willingness to learn Company software and systems.

• Proficiency with Microsoft Office, including Word, Excel, and Outlook, preferred.

• Professional communication skills and the ability to work effectively with customers, vendors, sales employees, and coworkers.

• Flooring, construction materials, wholesale, or retail experience is a plus but not required.