Customer Service & Sales Specialist Growth Path

acg; Mount Pleasant (SC); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

AAA membership

Travel discounts

Roadside assistance

Job summary

The Auto Club Group (ACG) is seeking a Branch Customer Service Representative to join our team in Mount Pleasant, SC. You will greet members, promote memberships and travel products, and deliver exceptional service in person at our on-site branch.

Responsibilities include handling inquiries, resolving concerns, processing payments, and supporting sales staff during peak periods. A high school diploma and strong communication are required for this in-office role.

Qualifications

• High School Diploma or equivalent required.
• Customer Experience: experience in a customer-focused environment and delivering timely, helpful solutions.
• Problem Solving & Ownership: ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.
• Digital Confidence: comfortable using Microsoft Office applications and learning workplace technology that supports customer service.
• Organization & Prioritization: multitask, prioritize work effectively, and meet office and customer service goals.

Responsibilities

• Member Service & Sales: Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other offerings.
• Lead Generation & Promotions: Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.
• Customer Support & Problem Resolution: Respond to member inquiries, help resolve complaints, and refer complex questions to senior staff or management when appropriate.
• Cashiering & Payment Processing: Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.
• Branch & Team Support: Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.
• Additional Responsibilities: Perform other duties as assigned.

Skills

Customer Experience

Problem Solving

Digital Confidence

Organization & Prioritization

Schedule Flexibility

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The Auto Club Group (ACG) is seeking a Branch Customer Service Representative to join our team in Mount Pleasant, SC. You will greet members, promote memberships and travel products, and deliver exceptional service in person at our on-site branch.

Responsibilities include handling inquiries, resolving concerns, processing payments, and supporting sales staff during peak periods. A high school diploma and strong communication are required for this in-office role.