Customer Service & Sales Specialist — Benefits Included

Lakes Gas Co.; Marshfield (WI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Benefits

Vacation time

Bonus opportunities

Job summary

Lakes Gas Co. is actively seeking a Customer Service Representative to join our team at our Wisconsin locations.

The role involves walk-in, phone and email contact with customers, providing excellent service, and supporting sales and operations to ensure smooth daily branch activities. You will interact with customers, manage data entry, and support billing, shipping, and office tasks in a small-town, team-oriented environment.

Qualifications

• Outstanding customer service skills, ideal if you like working with people.
• Working knowledge of Microsoft Word and Excel.
• Strong data entry skills to maintain and update customer data records along with product inventories.
• Enhanced communication skills both written and verbally.
• Ability to learn, manage and navigate web-based applications designed for the propane industry.
• Ability, after brief training, to read, interpret, and understand work orders, shipping papers, product labels and invoices.
• Ensure compliance that the branch is operating per established company guidelines/policies and procedures.
• Willing to explore, critique, and forward ideas, and work with the home office to implement improvements and directions to streamline processes

Responsibilities

• Providing excellent service to customers and potential customers, including walk-in, telephone or email.
• Working closely with the Branch Manager to schedule service work.
• Ability to close sales on inbound and outbound calls and emails.
• Soliciting and collecting payments on past due invoices in a timely manner and actively working on customer account balances.
• Responsible for the cash and credit card activities while performing account reconciliations.
• Processing branch mail, including trips to and from the post office to retrieve and drop off mail (with a valid driver's license), other employees and/or customers.
• Responsible for making daily bank deposits.
• Responsible for weekly and monthly reporting and must understand the importance of due dates.
• Monitoring and ordering office supplies and forms in accordance with company ordering procedures.
• Promptly and accurately coding vendor invoices for payment.
• Ability to lift 30 pounds to assist customers with cylinder fills.
• Availability for limited travel within Regional Area, as required.
• Driving customer retention and reinforcing strategies for growth.

Skills

Customer service

Data entry

MS Word

MS Excel

Tools

Microsoft Word

Excel

Job description

Lakes Gas Co. is actively seeking a Customer Service Representative to join our team at our Wisconsin locations.

The role involves walk-in, phone and email contact with customers, providing excellent service, and supporting sales and operations to ensure smooth daily branch activities. You will interact with customers, manage data entry, and support billing, shipping, and office tasks in a small-town, team-oriented environment.