Customer Service Representative

Lakes Gas; Miltona (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Lakes Gas is seeking a Customer Service Representative to join our team in Minnesota. You will handle walk-in, phone, and email inquiries, process orders, and assist with billing and customer data management.

You will support branch operations, collaborate with the Branch Manager, and contribute to a responsive, growth-oriented service culture across our 60+ locations.

Qualifications

• Outstanding customer service skills; ideal if you like working with people.
• Strong data entry skills to maintain and update customer data records and product inventories.
• Enhanced communication skills both written and verbally.

Responsibilities

• Provide excellent service to customers via walk-in, telephone or email.
• Work closely with the Branch Manager to schedule service work.
• Close sales on inbound and outbound calls and emails.
• Solicit and collect payments on past due invoices and manage customer balances.
• Responsible for cash and credit card activities while performing reconciliations.
• Process branch mail and related errands as needed.
• Make daily bank deposits.
• Prepare weekly and monthly reports and track due dates.
• Order office supplies and forms per procedures.
• Code vendor invoices for payment.
• Lift up to 30 pounds to assist with cylinder fills.
• Travel within regional area as required.
• Drive customer retention and growth strategies.

Skills

Customer service

Data entry

Communication

Learning agility

Reading work orders

Tools

MS Word

MS Excel

Job description

Description

Family owned for over 60 years; Lakes Gas is among the largest propane providers in the Midwest. But don't let our size fool you: At each of our 60+ locations, we operate with a small-town, local feel, with employees who live in the communities they serve. Come join our winning team as a Customer Service Representative!

Job Type

Full-time

Requirements

• Outstanding customer service skills, ideal if you like working with people.
• Working knowledge of Microsoft Word and Excel.
• Strong data entry skills to maintain and update customer data records along with product inventories.
• Enhanced communication skills both written and verbally.
• Ability to learn, manage and navigate web-based applications designed for the propane industry.
• Ability, after brief training, to read, interpret, and understand work orders, shipping papers, product labels and invoices.
• Ensure compliance that the branch is operating per established company guidelines/policies and procedures.
• Willing to explore, critique, and forward ideas, and work with the home office to implement improvements and directions to streamline processes

Major Position Accountabilities

• Providing excellent service to customers and potential customers, including walk-in, telephone or email.
• Working closely with the Branch Manager to schedule service work.
• Ability to close sales on inbound and outbound calls and emails.
• Soliciting and collecting payments on past due invoices in a timely manner and actively working on customer account balances.
• Responsible for the cash and credit card activities while performing account reconciliations.
• Processing branch mail, including trips to and from the post office to retrieve and drop off mail (with a valid driver's license), other employees and/or customers.
• Responsible for making daily bank deposits.
• Responsible for weekly and monthly reporting and must understand the importance of due dates.
• Monitoring and ordering office supplies and forms in accordance with company ordering procedures.
• Promptly and accurately coding vendor invoices for payment.
• Ability to lift 30 pounds to assist customers with cylinder fills.
• Availability for limited travel within Regional Area, as required.
• Driving customer retention and reinforcing strategies for growth.

Critical Success Factors

• Ability to work with and respectfully interact with other employees and/or customers.
• Ability to build and contribute to a cohesive, collaborative, and goal-oriented team with a hands-on approach.
• Conducting self in a professional business-like manner with customers, co-workers, and managers.
• Communicating with co-workers to ensure tasks are completed timely and accurately.
• Working with minimum supervision, following published and verbal standards, guidelines, policies and procedures developed by Lakes Gas Co., and state, federal and local laws.

About Lakes Gas

Lakes Gas is the leading distributor of propane in the region, with 55 offices in Minnesota, Wisconsin, Illinois, Michigan, North Dakota and South Dakota. We are a family-owned company based in Wyoming, Minnesota and known for incredible service.

Lakes Gas is an equal opportunity employer.