Customer Service Sales Representative - Call Center

Tuff Shed Inc.; Lancaster (TX); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Benefits package

Medical benefits

Dental & Vision benefits

FSA

ESOP

Paid time off

401(k)

On-demand pay

Job summary

Tuff Shed Inc. is seeking a full-time Customer Service and Sales Representative at our Lancaster, TX call center. A hybrid schedule is available after training: 2 days remote, 3 days in office.

You will sell Tuff Shed wholesale products to Home Depot customers and provide top-notch service to partners to meet sales goals. Based in the CSC, you will use Salesforce CRM and JD Edwards for leads and orders, while maintaining security of customer data and collaborating with the data entry team to

Qualifications

• High school diploma or equivalent.
• Experience in call center or customer service preferred.
• Sales experience including direct/internet/phone sales preferred.
• Proficient in Microsoft Office and general computer skills.
• Bilingual English/Spanish a plus.

Responsibilities

• Communicate with customers and HD partners via calls, emails, and chat.
• Sells wholesale products and services to HD customers; achieves monthly goals.
• Tracks customer leads using Salesforce CRM and JD Edwards data management system.
• Follows up with leads by phone, email, or chat.
• Protects sensitive customer information and shreds printed data.
• Co-ordinates with data entry to resolve order issues.

Skills

Customer service

Sales experience

CRM experience

Microsoft Office

Bilingual

Team player

Problem solving

Communication

Call center

Education

High school diploma or equivalent

Tools

Salesforce CRM

JD Edwards

Job description

Tuff Shed is recruiting for a full timeCustomer Service and Sales Representative located at our Lancaster, TX call center.

Hybrid work schedule option available after Training: 2 days remote / 3 days in office

Based at the Customer Service Center, the Customer Service & Sales Representative (CSC Rep) is responsible for selling Tuff Shed provided wholesale products and services to Home Depot (HD) customers. Additionally, the CSC Rep is responsible for providing excellent customer service and support to our customers and partners in order to achieve Tuff Shed's sales and customer satisfaction objectives.

The essential functions of this position include, but are not limited to:

• Courteously and professionally communicates and corresponds with customers and Tuff Shed/HD partners via inbound and outbound calls, emails, and chat
• Sells Tuff Shed supplied wholesale products and services to HD customers; achieves all monthly goals
• Accurately tracks and reports customer leads via Salesforce CRM and sales via spreadsheets and JD Edwards data management system
• Promptly follows up with customer leads via phone, email, or chat after receiving lead information
• Secures sensitive customer information when sending personal information via email or the web with the security measures in place for Internet use, as well as shredding any printed materials with customers' personal information
• Corresponds with the data entry department on customer orders, as necessary, to resolve any order issues

SKILLS AND EXPERIENCE:

• Highly motivated, with acompetitive spirit
• Ability to work within a flexible schedule, including evenings and weekends (hours of operation are Mon-Sat 7:00am to 9:00pm, and 8:30am to 7:00pm on Sunday).
• Experience working in acall centeror customer service environment preferred
• Sales experience, including direct sales/internet/phone sales preferred
• Hands-on computer skills inMicrosoft Officeand Internet applications required; experience in utilizingCustomer Relations Management (CRM)software is highly preferred
• Ability tosolve problemsusing sound logic and good business judgmentAbility toread, write and understand instructionsgiven orally, in writing and/or in diagram form
• Ability to preparewritten correspondencesuch as emails and chats that create a professional image for Tuff Shed
• Ability toeffectively communicateat all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
• Ability toprioritize and effectively manage time
• Ability to work successfully within ateam environment
• Bilingual (English/Spanish) skills a plus

EDUCATION:

• High school diploma or equivalent

WHAT'S IN IT FOR YOU?

Tuff Shed offers a great Benefits package for our full-time employees! - It pays to be a Tuff Shed team member:

OUR COMPETITIVE BENEFITS AND REWARDS

• Competitive compensation
• Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
• Dental & Vision Benefits
• Flexible Savings Account (FSA)
• Employee Stock Ownership Plan (ESOP) - You're more than an employee - Get rewarded for long and loyal service with ownership interest in the Company
• Paid Time Off and Paid Holidays.
• 401(k) plan
• On-Demand Access to Your Pay! - Why wait until pay day?

SLS2021