Customer Service Sales Representative - Call Center

Tuff Shed, Inc.; Lancaster (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Medical benefits including Virtual Vis

Dental & Vision Benefits

Flexible Savings Account (FSA)

Employee Stock Ownership Plan (ESOP)

Paid Time Off and Paid Holidays

401(k) plan

On-Demand Access to Your Pay

Job summary

Tuff Shed, Inc. is seeking a Customer Service & Sales Representative at our Lancaster, TX call center, with a hybrid work option after training (2 days remote / 3 days in office). You will sell Tuff Shed wholesale products to Home Depot customers and deliver excellent service to customers and partners while meeting monthly goals.

Prior call center or sales experience and CRM proficiency are preferred. Role requires strong communication, problem solving, attention to data accuracy in Salesforce

Qualifications

• High school diploma or equivalent.
• Experience in call center or customer service preferred.
• Sales experience preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Communicate with customers via inbound/outbound calls, emails and chat.
• Sells wholesale products to Home Depot customers and meets monthly goals.
• Track leads in Salesforce and sales in JD Edwards spreadsheets.
• Follow up with leads via phone, email or chat after receiving information.
• Protect customer information and ensure secure handling of personal data.
• Coordinate with data entry for order issues and resolutions.

Skills

Call center

Customer service

Sales experience

Bilingual EN/ES

CRM (Salesforce)

MS Office

Problem solving

Written comms

Teamwork

Education

High school diploma or equivalent

Tools

Salesforce CRM

JD Edwards

Microsoft Excel

Job description

"DESIGN" YOUR CAREER AT TUFF SHED!

Tuff Shed is recruiting for a full time Customer Service and Sales Representative located at our Lancaster, TX call center.

Hybrid work schedule option available after Training: 2 days remote / 3 days in office

Based at the Customer Service Center, the Customer Service & Sales Representative (CSC Rep) is responsible for selling Tuff Shed provided wholesale products and services to Home Depot (HD) customers. Additionally, the CSC Rep is responsible for providing excellent customer service and support to our customers and partners in order to achieve Tuff Shed’s sales and customer satisfaction objectives.

The essential functions of this position include, but are not limited to:

• Courteously and professionally communicates and corresponds with customers and Tuff Shed/HD partners via inbound and outbound calls, emails, and chat
• Sells Tuff Shed supplied wholesale products and services to HD customers; achieves all monthly goals
• Accurately tracks and reports customer leads via Salesforce CRM and sales via spreadsheets and JD Edwards data management system
• Promptly follows up with customer leads via phone, email, or chat after receiving lead information
• Secures sensitive customer information when sending personal information via email or the web with the security measures in place for Internet use, as well as shredding any printed materials with customers’ personal information
• Corresponds with the data entry department on customer orders, as necessary, to resolve any order issues

Skills And Experience

• Highly motivated, with a competitive spirit
• Ability to work within a flexible schedule, including evenings and weekends (hours of operation are Mon-Sat 7:00am to 9:00pm, and 8:30am to 7:00pm on Sunday).
• Experience working in a call center or customer service environment preferred
• Sales experience, including direct sales/internet/phone sales preferred
• Hands-on computer skills in Microsoft Office and Internet applications required; experience in utilizing Customer Relations Management (CRM) software is highly preferred
• Ability to solve problems using sound logic and good business judgment
• Ability to read, write and understand instructions given orally, in writing and/or in diagram form
• Ability to prepare written correspondence such as emails and chats that create a professional image for Tuff Shed
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
• Ability to prioritize and effectively manage time
• Ability to work successfully within a team environment
• Bilingual (English/Spanish) skills a plus

Education

• High school diploma or equivalent

WHAT'S IN IT FOR YOU?

Our Competitive Benefits And Rewards

Tuff Shed offers a great Benefits package for our full-time employees! - It pays to be a Tuff Shed team member:

• Competitive compensation
• Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
• Dental & Vision Benefits
• Flexible Savings Account (FSA)
• Employee Stock Ownership Plan (ESOP) – You’re more than an employee - Get rewarded for long and loyal service with ownership interest in the Company
• Paid Time Off and Paid Holidays.
• 401(k) plan
• On-Demand Access to Your Pay! - Why wait until pay day?

SLS2021

Tuff Shed is an equal opportunity employer. Employees and applicants for employment will not be discriminated against on the basis of race, color, religion, national origin, hair texture, hair type, hair length, or a protective hairstyle that is commonly or associated with race, ancestry, religion, creed, physical or mental disability, marital status, civil union partner status, protected medical conditions, gender, gender identity, gender expression, sexual orientation, age, genetic information, or any other characteristic, activity or basis protected by applicable federal, state or local law or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran.