Inside Sales Representative

Tuff Shed Inc.; Lancaster (TX); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Medical Benefits

Dental & Vision Benefits

FSA

ESOP

Paid Time Off & Holidays

401(k) plan

On-Demand Pay

Job summary

Tuff Shed Inc. is seeking an Inside Sales Representative in Lancaster, TX. You will move customers from inquiry to purchase, prepare quotes, and present financing options, using consultative selling to meet sales goals.

The role requires strong communication and CRM skills, with a hybrid schedule after training: 2 days remote and 3 days in office. bilingual English/Spanish helpful but not required.

Qualifications

• High school diploma or equivalent required.
• Experience in inside sales or customer-facing roles preferred.
• Experience with Salesforce or similar CRM preferred.
• Bilingual English/Spanish helpful but not required.

Responsibilities

• Engage with customers and business partners via approved platforms.
• Conduct consultative sales conversations to understand needs and recommend options.
• Guide opportunities from inquiry through sale, quotes or qualified lead.
• Prepare and revise quotes and present financing options.
• Document activities in CRM and company systems.
• Work toward sales goals, KPIs, and customer experience objectives.
• Collaborate with internal teams to support customers and objectives.
• Participate in team meetings, coaching, and training.

Skills

Customer engagement

Consultative selling

Rapport building

Needs assessment

Multitasking

Communication skills

CRM familiarity

Team collaboration

Bilingual helpful

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

Based within the Inside Sales Center (ISC) in Lancaster, TX, Tuff Shed is looking for an engaging, motivated Inside Sales Representative to help customers move confidently from initial inquiry to purchase.

In this role, you will connect with customers through multiple communication channels, learn what they need, recommend appropriate products and options, prepare quotes, explain financing solutions, and follow each opportunity through the sales process. You will play an important part in delivering a positive customer experience while achieving individual and team sales goals.

This role offers a hybrid work schedule option available after Training: 2 days remote / 3 days in office

What You'll Do

• Engage professionally with customers and business partners through approved communication platforms.
• Conduct consultative sales conversations to understand customer needs, answer questions, address objections, and recommend appropriate products, services, options, and upgrades.
• Guide customer opportunities through the sales process, from initial inquiry through completed sale, customer quotation, or qualified lead.
• Prepare and revise customer quotes and present available financing options.
• Follow up consistently with customers using established sales processes and contact expectations.
• Accurately document customer activities and interactions in company systems and CRM platforms.
• Stay informed about company products, promotions, policies, procedures, and sales practices.
• Work toward established sales goals, activity expectations, KPIs, and customer experience objectives.
• Collaborate with internal departments, field teams, and business partners to support customers and achieve sales objectives.
• Participate in team meetings, coaching sessions, training and professional development activities.

What You'll Bring:

• Strong customer engagement and consultative selling skills.
• Ability to establish rapport, build trust, and develop customer relationships.
• Ability to identify customer needs and recommend effective solutions.
• Ability to manage multiple customer opportunities and follow-up activities simultaneously.
• Ability to communicate effectively both verbally (English/Spanish bilingual skills is helpful but not required) and in writing.
• Strong organizational, problem-solving, and time-management skills.
• Proficiency with Microsoft Office, internet applications, and CRM systems.
• Ability to learn and utilize company technology, communication systems, and sales tools.
• Ability to work effectively within a collaborative team environment.

EXPERIENCE

• Experience in inside sales, retail sales, phone sales, virtual sales, internet sales, customer-facing sales, or similar customer engagement roles preferred
• Experience meeting sales goals, conversion objectives, or performance metrics preferred.
• Experience utilizing CRM platforms such as Salesforce or similar systems preferred.
• Experience working in a call center or customer service environment preferred

EDUCATION

• High school diploma OR equivalent

WHAT'S IN IT FOR YOU?

Tuff Shed offers a great Benefits package for our full-time employees! - It pays to be a Tuff Shed team member:

OUR COMPETITIVE BENEFITS AND REWARDS

• Competitive compensation and bonus programs (based on position)
• Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
• Dental & Vision Benefits
• Flexible Savings Account (FSA)
• Employee Stock Ownership Plan (ESOP) - You're more than an employee - Get rewarded for long and loyal service with ownership interest in the Company
• Paid Time Off and Paid Holidays.
• 401(k) plan
• On-Demand Access to Your Pay! - Why wait until pay day?