Customer Service Representative (on-site)

1st St. NW Inc.; Plymouth (MN); On-site; USD 46,000 - 54,000; Full time

Job summary

1st St. NW Inc. in Plymouth, MN is seeking a Customer Service Representative to provide product information and support, acting as a liaison between customers and the company. You will communicate with dealers and customers about orders, pricing, status, and quality issues, and follow up on service requests.

The role is a direct-hire position with an 8:00AM–5:00PM schedule and an hourly rate of $22.00–$26.00, offering comprehensive benefits and opportunities in the powersports industry.

Qualifications

• 2+ years of customer service experience.
• Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint).
• Experience negotiating and resolving disputes.
• Experience/interest in powersports or automotive industries a plus.

Responsibilities

• Provide customers with product information and support for questions and complaints.
• Act as liaison between customer and company.
• Communicate with external dealers/customers about order verification/status, pricing, shipment status and quality issues.
• Conduct follow-up regarding service support issues (parts, manuals, training, etc.)

Skills

Customer service experience

Microsoft Suite

Negotiation

Dispute resolution

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

Busy powersports manufacturer has an opening for a Customer Service Representative. This is a direct-hire position with excellent benefits!

Duties

• Provide customers with product information and support for questions and complaints regarding company’s products
• Act as liaison between customer and company
• Communicate with external dealers/customers about order verification/status, pricing, shipment status and quality issues
• Conduct follow-up regarding service support issues (parts, manuals, training, etc.)

Requirements

• 2+ years of customer service experience
• Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
• Experience with negotiating and resolving disputes
• Experience/interest in the powersports or automotive industries a plus

Hourly rate: $22.00-26.00/hr

Hours: 8:00AM-5:00PM