Customer Service/Sales Representative

Niche Market Insurers Agency, Inc.; Greenville (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Unlimited Growth Potential

Paid Training

Annual Incentive Trips

Paid Time Off

Weekly Incentives

Your Schedule Matters!

Saturday half-days

Job summary

Niche Market Insurers Agency, Inc. in Greenville, SC seeks customer service/sales representatives to assist potential customers with enrolling in Medicare, Health, Dental, and Rx programs.

You’ll educate inbound contacts from TV ads, calls, email, and other channels, build rapport, and clearly explain options to help customers enroll while delivering outstanding service. Training is provided; schedule is Mon-Fri 8:00 AM–4:30 PM with some Saturdays.

Qualifications

• No formal degree required, full training provided.
• Background check required and licenses obtained as needed.
• Ability to clearly explain enrollment options to customers.

Responsibilities

• Listen to callers and determine the best solution to fit their needs.
• Explain enrollment options clearly and help customers enroll in programs.
• Close the sale and enroll customers in the offered solution.
• Maintain high service standards on every call; strive for quality in every interaction.

Skills

Active listening

Empathy

Communication skills

Sales mindset

Job description

Are you a pro at striking up a conversation and explaining complex information in a way that’s easy to understand? Our office is on the hunt for individuals like you to join our team, where you'll be responsible for helping potential customers enroll in our various programs. Our selection of products keeps you on your toes as you're tasked with educating inbound contact requests on Medicare, Health, Dental, and Rx Assistance Programs. All of our contact requests come directly from individuals who have expressed a keen interest in our offerings, thanks to our TV ads, inbound calls, email, and other consumer-driven advertising channels. If you're ready to flex those social skills and help improve the lives of others, we’d love to have you on board.

Why Work With Us?

• Unlimited Growth Potential
• Paid Training
• Annual Incentive Trips
• Paid Time Off
• Weekly Incentives
• Your Schedule Matters!
• Monday - Friday 8:00 AM - 4:30 PM + 8 Saturdays per year (1/2 Days)

Responsibilities of Our Customer Service/Sales Representatives

• Be proactive and actively listen to the callers' needs and develop the best solution to fit their needs.
• Connect and empathize with people in such a way that your ultimate desire is to help them find a solution that allows you to seamlessly enroll them in any applicable programs that they are interested in.
• Clearly explain the solution they have customized for them so that they fully understand what options they have available to them.
• Maintain the highest level of service by meeting and exceeding quality standards on every call. Above and beyond is in our culture and DNA.
• Multi-task so that they can access all the necessary information to provide an accurate and detailed recommendation.
• Need to be able to close the sale and enroll them in the solution we are offering. Once they have developed a valid solution that meets their needs, finish the call by closing the sale and getting them fully enrolled.

Core Competencies

• Must have a competitive personality, be honest and ethical.
• Must have a tremendous work ethic, be coach-able, and a positive attitude along with a burning desire to succeed.
• Must be able to pass a background check.
• Must be able to obtain industry licenses as required (paid for by us*)

Experience

• Not required.
• Full training and any applicable licensing required provided*