Customer Service & Sales Operations Leader

SourcePro Search, LLC; Walled Lake (MI); Vor Ort; USD 110.000 - 140.000; Vollzeit

Zusammenfassung

SourcePro Search, LLC is seeking a Sales and Customer Service Manager to act as the primary liaison among customers, the Sales team, Operations, Accounting, and brokers. The role oversees customer service and order management from entry to issue resolution, ensuring accurate pricing and records in SAP and Salesforce.

The ideal candidate will manage the Order Processing team, support sales operations, and drive process improvements across departments to enhance accuracy and efficiency in a

Qualifikationen

• Demonstrates ownership and accountability for responsibilities and results.
• Experience in customer service, sales operations, account management, or related functions.
• Leads and oversees customer service and sales operations systems (SAP, Salesforce, TrueCommerce, Excel, Google Workspace).
• Develops and maintains effective relationships with customers, brokers, sales personnel, and internal teams.
• Provides leadership and guidance across cross-functional departments.

Aufgaben

• Manage and resolve customer inquiries, issues, and escalations in a timely and professional manner.
• Serve as the primary liaison between customers, Sales, Operations, Accounting, and external brokers.
• Manage and support the Order Processing team to ensure accurate and timely processing of customer orders.
• Support the Sales team with customer service, order management, pricing, reporting, and account-related activities.
• Develop, maintain, and improve customer service and sales order processes to promote accuracy and efficiency.
• Work with Accounts Receivable to resolve pricing adjustments, quantity adjustments, bill backs, promotional information, short pays, payment issues, and other customer account discrepancies.
• Maintain accurate customer, pricing, and account information in SAP, including customer requirements, business practices, and relevant documentation.
• Manage Salesforce administration and maintenance, including customer and account records, contacts, sales activity, user access, data integrity, reporting, and system updates.
• Maintain complete and current customer files and required account documentation.
• Handle inquiries from prospective customers, qualify leads, and route opportunities to the appropriate Business Manager.
• Prepare and distribute monthly reports to Business Managers and brokers.
• Directly supervises the Order Processing Team.
• Identify and implement opportunities to improve customer service processes, communication, and cross-functional coordination.

Kenntnisse

Ownership

Leadership

Cross-functional collaboration

Attention to detail

Effective communication

Tools

SAP

Salesforce

TrueCommerce

Excel

Google Workspace

Jobbeschreibung

SourcePro Search, LLC is seeking a Sales and Customer Service Manager to act as the primary liaison among customers, the Sales team, Operations, Accounting, and brokers. The role oversees customer service and order management from entry to issue resolution, ensuring accurate pricing and records in SAP and Salesforce.

The ideal candidate will manage the Order Processing team, support sales operations, and drive process improvements across departments to enhance accuracy and efficiency in a