Customer Service & Sales Enablement Specialist

TalentLyft; Orlando (FL); Hybrid; USD 35,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Rx plans

401k Match

Pet Insurance

In-house Wellness Coaches

Tuition and Professional Development

Discounts with Brands

Job summary

TalentLyft in Orlando, FL is seeking a customer service representative to manage customer queries and complaints across multiple channels, process orders, and upsell where appropriate.

You should stay calm under pressure, have proven customer support experience, and be comfortable with CRM systems. Strong communication and active listening are essential, as is the ability to multitask and meet targets.

Qualifications

• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma

Responsibilities

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Skills

Phone handling

Active listening

CRM familiarity

Communication skills

Time management

Multitasking

Education

High school diploma

Tools

CRM software

Job description

TalentLyft in Orlando, FL is seeking a customer service representative to manage customer queries and complaints across multiple channels, process orders, and upsell where appropriate.

You should stay calm under pressure, have proven customer support experience, and be comfortable with CRM systems. Strong communication and active listening are essential, as is the ability to multitask and meet targets.