Customer Service/Sales

The Home Depot; Boca Raton (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

The Home Depot in Boca Raton is seeking a Customer Service/Sales associate to deliver fast, friendly service by actively engaging customers, assessing their needs, and providing product guidance to help complete projects.

You will learn store products across departments, greet and qualify customers, and recommend solutions while maintaining in-stock conditions, clean, safe, and shop-able aisles. Collaboration with supervisors and peers is essential to ensure a positive shopping experience.

Responsibilities

• Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
• Greet, qualify, recommend and close every customer in their department, and handle basics in adjacent departments.
• Maintain in-stock condition of assigned areas, ensuring cleanliness, shop-ability, and safety.
• Follow safety policies, complete safety training, correct hazards, or report conditions to the Manager on Duty.
• Collaborate with Department Supervisor and other associates across departments.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.