Customer Service/Sales

The Home Depot; Town of Florida (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading home improvement retailer in New York is seeking Customer Service/Sales associates to deliver fast, friendly service and assist customers in finding their needs. This role involves learning about various products, maintaining a clean, safe, and shop-able environment, and collaborating with supervisors across departments. Ideal candidates will possess strong customer service skills and a commitment to safety standards. This is a rewarding position in a dynamic retail environment.

Qualifications

• Ability to learn about products and services quickly.
• Skills in greeting and qualifying customers.
• Understanding of safety standards and ability to rectify hazards.

Responsibilities

• Provide fast, friendly service by actively seeking out customers.
• Maintain in-stock conditions of assigned areas.
• Cooperate with supervisors and other associates effectively.

Skills

Fast, friendly service

Customer needs assessment

Product knowledge

Safety policy adherence

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.