Customer Service/Sales

The Home Depot; Town of Massena (NY); On-site; USD 19,000 - 25,000; Full time

Job summary

The Home Depot is seeking motivated Customer Service/Sales associates to deliver fast, friendly service in our New York store. You will actively greet customers, assess needs, and guide them to appropriate products and services to complete purchases.

You will learn product locations and features, enabling you to confidently upsell and close sales across departments. Maintain tidy, well-stocked aisles and safe shopping environments by following safety policies and procedures.

Qualifications

• Experience in customer service or sales preferred.
• Ability to greet, qualify, recommend and close sales with customers.
• Ability to learn product locations and assist across departments.

Responsibilities

• Provide fast, friendly service by engaging customers and assessing needs.
• Learn products using company tools and provide information to help purchase.
• Recommend and close sales across department categories and related services.
• Maintain in-stock conditions and keep areas clean, safe, and shop-able.

Skills

Customer service

Sales

Communication

Product knowledge

Tools

POS system

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.