Customer Service/Sales

The Home Depot; Downers Grove (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking Customer Service/Sales associates to provide fast and friendly service. The role involves actively seeking out customers, assessing their needs, and providing assistance. Associates will learn about products and maintain the cleanliness and safety of the shopping environment. The ideal candidate should be able to work cooperatively with team members and closely follow safety policies. This is an opportunity to work in various store departments and gain valuable experience.

Qualifications

• Ability to actively seek out and assess customer needs.
• Familiarity with safety policies and standards.
• Skills in greeting and qualifying customers.

Responsibilities

• Provide assistance to customers.
• Maintain the in-stock condition of assigned areas.
• Ensure cleanliness and safety of the shopping environment.

Skills

Fast, friendly service

Customer assessment

Product knowledge

Safety compliance

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.