Customer Service/Sales

The Home Depot; Covington (GA); On-site; USD 28,000 - 40,000; Full time

Job summary

A leading home improvement retailer located in Covington, Georgia, is seeking Customer Service/Sales associates to deliver fast and friendly service to customers. These associates will assist in assessing customer needs, provide product knowledge, and maintain the cleanliness and safety of their assigned areas. The role requires collaboration with team members and a focus on a safe shopping environment. Ideal candidates are proactive in ensuring customer satisfaction and adhering to safety standards.

Qualifications

• Ability to provide fast, friendly service to customers.
• Knowledge of store products and services.
• Familiarity with safety policies and ability to correct hazards.

Responsibilities

• Assist customers by assessing their needs and providing help.
• Maintain cleanliness and safety in assigned areas.
• Collaborate with Department Supervisors and other associates.

Skills

Customer engagement

Product knowledge

Safety compliance

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.