Customer Service/Sales

The Home Depot; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A major home improvement retailer is seeking Customer Service/Sales associates in New York. You will provide fast and friendly service by assessing customer needs and offering assistance. Responsibilities include maintaining cleanliness and safety in assigned areas as well as collaborating with department supervisors. Ideal candidates should possess strong customer interaction skills and a commitment to following safety standards. This position offers various sales roles across different departments within the store.

Qualifications

• Ability to provide fast, friendly service.
• Knowledge of products and project selling.
• Commitment to safety policies and training.

Responsibilities

• Greet and assist customers with their needs.
• Maintain assigned areas, ensuring cleanliness and safety.
• Work cooperatively with department supervisors and other associates.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.