Customer Service/Sales

The Home Depot; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

A leading home improvement retailer in Atlanta is seeking Customer Service/Sales associates to provide fast and friendly service. This role involves actively assessing customer needs and assisting them in various departments. Associates will learn to greet and recommend products while ensuring the store is safe and well-stocked. The ideal candidate thrives in a dynamic environment, prioritizing customer satisfaction and safety. This role features opportunities for career growth within a supportive team environment.

Qualifications

• Ability to provide fast, friendly service and assess customer needs.
• Knowledge of products and ability to learn about tools.
• Capability to maintain a clean, safe, and in-stock working environment.

Responsibilities

• Greet, qualify, recommend, and close sales with customers.
• Work in different store departments providing sales assistance.
• Follow safety policies and training to maintain a safe environment.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.