Customer Service/Sales

The Home Depot; Horn Lake (MS); On-site; USD 16,531 - 20,664; Full time

Job summary

A leading home improvement retailer is seeking Customer Service/Sales associates in Horn Lake, Mississippi. The role involves assisting customers by assessing their needs, providing detailed product information, and ensuring areas remain clean and stocked. It's essential to maintain a safe working environment and comply with safety standards. The ideal candidate will thrive in a collaborative environment and is eager to provide exceptional service.

Qualifications

• Ability to provide fast, friendly service.
• Skill in assessing customer needs and providing assistance.
• Understanding of safety policies and standards.

Responsibilities

• Provide fast, friendly service by actively seeking out customers.
• Maintain in-stock condition of assigned areas.
• Work in cooperation with Department Supervisor and other associates.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.