Customer Service/Sales

The Home Depot; Sterling (VA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

The Home Depot in Sterling, VA is seeking a Customer Service/Sales Associate to deliver fast, friendly service by assessing customer needs and providing product guidance. You will greet customers, qualify inquiries, recommend solutions, and close sales while keeping your area clean, well-stocked, and safe.

Join a team that values safety, teamwork, and customer satisfaction, and support shoppers across departments such as Building Materials, Decor, Electrical, and more.

Responsibilities

• Greet customers and assess their needs to recommend solutions
• Qualify customers, present product information, and close sales
• Assist customers across departments and maintain in-stock conditions
• Follow all safety policies and training to ensure a safe shopping environment
• Coordinate with department supervisors and teammates to deliver great service

Job description

85684BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.