Customer Service/Sales

The Home Depot; City of Schenectady (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

The Home Depot is seeking energetic Customer Service/Sales associates in New York to greet customers, assess needs, and guide them to the right products across multiple departments. You will learn product lines, use store tools to locate items, and support customers from inquiry through project completion.

Maintain stock, cleanliness, and safety while collaborating with department teams to ensure a positive shopping experience for every guest.

Qualifications

• Retail or customer service experience preferred.
• Ability to greet customers and assess their needs.
• Willingness to learn product knowledge across departments.

Responsibilities

• Greet customers, qualify needs, and explain product options.
• Recommend solutions and close sales for department and store.
• Maintain in-stock condition, keep areas clean, safe, and shop-able.
• Follow safety policies, training, and report hazards to management.

Skills

Customer service

Sales

Job description

72412BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.