Customer Service/Sales

The Home Depot; Soquel (CA); On-site; USD 17,908 - 27,552; Part time

Job summary

The Home Depot in Soquel, California is seeking Customer Service/Sales associates to provide fast and friendly service by actively seeking out customers' needs. Associates will be trained to greet, qualify, recommend, and close sales in various departments such as Building Materials and Garden.

Successful candidates will ensure assigned areas are clean, safe, and shop-able while adhering to company safety policies. This role is crucial in contributing to an outstanding customer experience.

Qualifications

• Ability to provide fast, friendly service.
• Knowledge of products and sales techniques.
• Understanding of safety policies & standards.

Responsibilities

• Provide assistance to customers by assessing their needs.
• Learn about products and assist in selling projects.
• Maintain cleanliness and safety in assigned areas.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.