Customer Service/Sales

The Home Depot; San Diego (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A major home improvement retailer is seeking Customer Service/Sales associates in San Diego, California. The candidates will provide fast and friendly service, assess customer needs, and assist with product information to ensure project completion. Responsibilities also include maintaining cleanliness and safety in assigned areas. Candidates must be able to work collaboratively with other associates and supervisors to provide an exceptional shopping environment.

Qualifications

• Ability to assess customer needs and provide assistance.
• Knowledge of products and how to sell them.
• Commitment to maintaining a safe and clean environment.

Responsibilities

• Provide fast, friendly service by interacting with customers.
• Maintain in-stock condition of assigned areas and ensure cleanliness.
• Work cooperatively with Department Supervisor and other associates.

Skills

Fast, friendly service

Customer needs assessment

Product knowledge

Safe working environment

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.