Customer Service/Sales

The Home Depot; Chesterfield (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

The Home Depot is hiring Customer Service/Sales associates to provide fast, friendly service by proactively helping customers in-store and online. You will learn product details, greet customers, qualify needs, recommend solutions, and close sales across departments to build project outcomes.

In this role you will maintain stock, keep areas clean and safe, and collaborate with department teams to ensure a positive shopping experience while meeting store standards and safety policies.

Qualifications

• Provide fast, friendly service to customers in-store and online.
• Learn product details to help customers select complete projects.
• Ability to greet, qualify, recommend and close sales across departments.

Responsibilities

• Greet customers and assess needs.
• Recommend appropriate products and close sales.
• Maintain in-stock conditions and keep areas clean and safe.

Skills

Customer service

Sales

Product knowledge

Tools

POS System

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.