Customer Service/Sales

The Home Depot; Louisville (KY); On-site; USD 16,531 - 24,796; Full time

Job summary

A leading home improvement retailer in Louisville is seeking Customer Service/Sales associates who will provide fast, friendly service by actively seeking out customers and assessing their needs. Candidates should possess strong communication skills and have the ability to maintain a clean and safe shopping environment. The role includes learning various sales techniques and product knowledge to successfully close sales in multiple departments. This position offers a chance for growth and teamwork within a diverse work environment.

Qualifications

• Ability to provide fast and friendly service.
• Effective communication skills for assessing customer needs.
• Knowledge of safety policies and standards.

Responsibilities

• Provide assistance by actively seeking out customers.
• Learn to greet, qualify, recommend, and close sales.
• Maintain the cleanliness and safety of the assigned area.

Skills

Customer service skills

Sales techniques

Product knowledge

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.